Gas Direct Gas Direct Wales SIG
Menu
English Cymraeg
Get a quote
Delivery Areas
Search
Gas Direct Gas Direct Wales SIG
Menu
English Cymraeg
Delivery Areas
Get a quote
Search

Raising a Complaint

Our teams strive to deliver a comprehensive and high-quality experience to every customer. We acknowledge that occasionally we might fall short, which may lead to a cause for concern.

In the event that we have not met your service expectations, we would like the opportunity to try and put things right.

Please contact us and a member of our customer services team will assist with any concerns you have. 

Alternatively, if you wish to raise a formal complaint, you can do so by completing the form below.

If your account is with Gas Direct Cymru, you can view their complaints procedure here.

Gas Direct
0330 123 3230
ORDERGD@gasdirect.co.uk

SIG Industrial Gases
0141 647 9129
ORDERSIG@sigindustrial.co.uk

Invoice Disputes

To enable us to provide a dedicated service to all our customers, we have created an additional department that solely handles any invoicing queries on pricing or charges as well as cylinder holdings.

If you wish to raise a dispute, please email all information to GDPORT@gasdirect.co.uk.

Alternatively, you can call Gas Direct on 0330 123 3230 (option 3) or SIG on 0141 647 9129 (option 3).

    Raise A Complaint

    We endeavour to investigate and respond to your complaint as soon as possible.

    To be able to assist you fully with your complaint, we require the following information:

    • Full Name

    • Contact Number

    • Ship To Number

    • Address

    • Postcode

    • Details About Your Complaint

    If you are a customer of Gas Direct or SIG, please email us here.

    If you are a customer of Gas Direct Cymru, please email us here.

     

     

    Your Personalised Quote

    No products have been added.
    Browse our product range to build your quote.

    Not sure what you need? No problem. Simply fill in the form below and a member of our highly knowledgeable support team will help you find the right product to fit your needs.

      If you are an existing customer and would like to place an order, please contact your local customer services team.

      Contact Details

      First Name and Surname

      Contact Number

      Email Address

      Delivery Address

      Company Name (Optional)

      Address Line 1

      Address Line 2

      City/Town

      County

      Postcode

      Gases Required

      I agree to allow the use of the details I supply to enable the completion of this request. I understand my details will not be stored or shared in any way other than for the facilitation of this request, and no other reason.

      Check if we operate in your area

      Check now

        Get a quote

        Search

        Submit